Shipping policy

Thanks for choosing Red Oak Roots! We're excited for you to receive your unique wood signs and wood-burned products. Here's what you can expect regarding our shipping process:

 

Where We Ship

 

We currently ship to all addresses within the United States.

 

Shipping Costs

 

Good news! We offer free standard shipping on all orders.

 

Our Shipping Carriers

 

We partner with trusted carriers like USPS Ground Advantage and UPS Ground to get your order to you safely and efficiently.

 

Processing Time

 

The time it takes for us to prepare your order for shipment varies depending on the type of product:

  • In-Stock Products: For items available directly in our shop, please allow 1-3 business days for your order to be processed and packaged.

  • Custom Wood Signs: Because these are handcrafted with care, custom wood signs have a longer lead time. Please expect 8-10 weeks for these unique pieces to be created before they are ready to ship.

  • Custom Hats: Custom hats generally take approximately 3 weeks to create before shipping.

For all custom orders, the specific processing time will be clearly discussed and confirmed with you during the formal ordering process.

 

Estimated Delivery Times

 

Once your order has been processed and shipped, here are the typical estimated delivery times:

  • Standard Shipping (USPS Ground Advantage or UPS Ground): You can generally expect your package to arrive within 3-7 business days.

Please note that these are estimates, and actual delivery times may vary due to factors outside of our control, such as weather conditions or carrier delays.

 

Order Tracking

 

For your peace of mind, a tracking number will be provided for all orders once your item has shipped. You'll receive an email with your tracking information so you can monitor your package's journey directly to your doorstep.

 

Lost or Damaged Packages

 

We take great care in packaging your items, and all packages are fully insured. In the rare event that your package is lost or arrives damaged, please contact us immediately. We will work with the carrier to resolve the issue and ensure you receive a full refund for your order.

 

Returns & Exchanges

 

Your satisfaction is important to us! If you're not happy with your product, you are welcome to return it. Please note that customers are responsible for the return shipping costs. For more detailed information on our return process, please refer to our separate [Returns & Exchanges Policy].